Privacy policy
Last updated: April 2025
At MAÏA CHOCOLATES, your privacy matters to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our business, whether through our website, social media, email, or in-person.
1. Who We Are
MAÏA CHOCOLATES is a UK-based chocolate business operating from Brentwood, Essex. If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
�� maia.chocolates@outlook.com
�� Brentwood, Essex, United Kingdom
2. What Data We Collect
We may collect the following information when you interact with us:
· Personal details (name, email address, phone number, shipping/billing address)
· Payment information (handled securely through third-party payment processors)
· Order history
· Email preferences (if you subscribe to our mailing list)
· Technical data (such as browser type, IP address, and cookies from website visits)
We do not collect or store your full payment details—these are securely processed by our trusted payment partners.
3. How We Use Your Data
We use your information to:
· Process and deliver your orders
· Send order confirmations and shipping updates
· Respond to enquiries or customer service requests
· Improve our website, products, and services
· Send occasional updates, promotions, or newsletters (only if you've opted in)
4. How We Protect Your Data
We are committed to keeping your personal data safe. All personal information is stored securely and accessed only when necessary. We use secure systems and trusted third-party services that are fully compliant with UK GDPR.
5. Sharing Your Data
We only share your data with:
· Delivery partners (to fulfil your orders)
· Payment providers (to process secure transactions)
· Email platforms (for newsletters, if you’ve opted in)
We will never sell your personal data or share it with third parties for marketing purposes.
6. Your Rights
You have the right to:
· Access the personal data we hold about you
· Request corrections to your data
· Ask for your data to be deleted
· Withdraw consent for marketing at any time
To exercise any of these rights, contact us at maia.chocolates@outlook.com.
7. Cookies
Our website uses cookies to enhance user experience and analyse website traffic. You can choose to accept or decline cookies through your browser settings.
8. Changes to This Policy
We may update this policy occasionally. All updates will be posted on this page with a new "Last updated" date.
9. Contact Us
If you have any concerns or questions regarding your personal data, please get in touch:
�� maia.chocolates@outlook.com
�� Brentwood, Essex, United Kingdom